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Lost Canon digital camera at JR to Kyoto 2015/8/25 00:15
We feel so regret that our son lost a small silver Canon digital camera on the 19:25pm 24 Aug 2015 (monday) JR train heading to Kyoto from Saga-Arashiyama station .

There are many photos of a family of four, two kids and parents. We are Chinese from Hongkong.

The auto opening function of the lens of the camera is not functioning well

There are so many valuables family photos of ours, mainly taken by our son .. Some at Singapore last year and some at Kyoto.this summer.

We will be greatly if anyone can find our camera and notify us so.that we can have our valuable family photos back.

Thank you so much.
by Hui yung (guest)  

Re: Lost Canon digital camera at JR to Kyoto 2015/8/25 11:30
Sorry to hear about your camera.

Here is a helpful link for JR (Japan Rail) Lost and Found:
http://www.jrpass.com/blogs/help-lost-property

This may be your best bet.

Good Luck!
by Ohara (guest) rate this post as useful

Re: Lost Canon digital camera at JR to Kyoto 2015/8/25 12:16
phone call to 0570-00-2486 or 078-382-8686.
or go to lost and found at JR Kyoto station.

by ken (guest) rate this post as useful

Re: Lost Canon digital camera at JR to Kyoto 2015/8/25 18:19
Visit your local police station and JR station, then ask and report.
by tokyo friend 48 rate this post as useful

Re: Lost Canon digital camera at JR to Kyoto 2015/8/25 22:34
Are you still in Japan?
The chances of it being handed in are reasonably high, and the system for locating is very good.
If you are in Japan, go to JR West. If you aren't, try calling the number that's already been given. If you find yourself in the situation where it needs to be picked up in person, be sure to post back.
by girltokyo (guest) rate this post as useful

Re: Lost Canon digital camera at JR to Kyoto 2015/8/26 01:23
By what time will you be in Japan?

It sounds better to keep a few features of the lost camera and the photo(s) a secret, so that you can be easily identified as the owner of the camera.

If you are in Japan for a while, I recommend one adult among you would make a legal notification (called "Ishitsu-todoke") of losing the camera to the police before you leave Japan.
You can make a memo in English of the pieces of information in the first sentence of your original message, show the memo to a police officer and hopefully he/she would fill in a notification form instead of you (except the space for a signature by the person who makes the notification).

If you are in Kyoto City for a while, you can go to Kyoto Station, visit a counter which is managed by JR-West and located near Central Gate (around the north end of Kyoto Station Building), and consult with an attendant there about your losing the camera.
A ticket office managed by JR-West in Kyoto Station has counters for general customers which are open from 5:30 to 23:00 and also a counter for English-speaking customers which is open from 8:00 to 17:00.

If you have already left Japan, you can try calling the customer center of JR-West at +81-78-382-8686 (open from 6:00 to 23:00 Japan Standard Time), though it does not have a window especially for speakers of a non-Japanese language.
When you are connected to the center on the phone, probably you first are asked in Japanese to select the number of a suitable window, and if you ignore the guidance, a window for general affairs is called.

JR non-Shinkansen sections around Kyoto are operated by JR-West, which is one of the six independent JR passenger railroad companies.
The section Sonobe -- Saga-Arashiyama -- Kyoto is nicknamed JR Sagano Line. (It's also a part of San-in Line which goes across western Honshu mainly along the northern coast.)
Probably trains on JR Sagano Line do not continue onto another line, so the lost camera is likely to be collected by someone inside this section (unless unfortunately it is stolen earlier).

Lost items which are picked up by railroad attendants or brought to station offices are kept by the railroad operator for a while before being submitted to the police.
If a passenger picks up your lost camera and brings it to a station office, it may need some days until the police can confirm the information.

Anyway, in a case where the lost camera is not found by the end of August, please post your message again to this forum.
In that case, a reader who uses Japanese language may help you by searching the databases of lost property items on the websites of some prefectural police departments.
by omotenashi rate this post as useful

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