if we make reservations online for trains, can we collect the tickets only on the day of the train ride?No, at any time when you are in possession of your JR East Pass. Read the website's terms of use carefully:
http://jreast-shinkansen-reservation.eki-net.com/PC/English/JRTicket/S...
if we have not collected the tickets but we cannot make it for that train we reserved (ie. late), will we be penalised?
Yes.
if we have the tickets but missed our train, can we re-book for another later train?
Yes.
alternatively, can we book our subsequent trains in Tohoku in JR stations in Tohoku or must we pre-book and collect tickets for all the trains we need throughout the stay?
No, there is no need to use the online system. You can also make seat reservations at railway stations. And last but not least, many trains can be used without prior seat reservations, whatsoever. Only a few trains, inclduing the Narita Express and the Hayate and Komachi trains on the Tohoku/Akita Shinkansen require seat reservations. The other trains have unreserved seats, which can be used with just your JR East Pass.