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About Shopping Complaint 2017/3/27 10:29
I bought eye drops in a Tax free shop in Haneda Airport, the normal price of this eye drop is around 350 Yen to 380 Yen, and the display price is 345 Yen, but I finally paid 960 Yen for the product and I bought 12 for total. For I left in hush, and I didn't check the bill, and I found I lost at least 6,000 Yen in total, could you please advise where I can complaint for this case, thank you.
by Lynn Zuo (guest)  

Re: About Shopping Complaint 2017/3/27 16:55
I don't understand what you mean when you said "finally paid 960 Yen," are you saying that they got the unit price wrong?

In any case, if you are sure of the math (and their mistake) and have the receipt, you could call or e-mail the shop directly. It must be on this list:

http://www.haneda-airport.jp/inter/en/premises/tenant/df000000_000000....

by AK rate this post as useful

Re: About Shopping Complaint 2017/3/27 19:07
960 x 12 doesn't even equal 6000 yen. before making a complaint. just recheck the receipt.
by hakata14 (guest) rate this post as useful

Re: About Shopping Complaint 2017/3/27 19:48
~6000 was the loss incurred by the alleged error.
by John B digs Japan rate this post as useful

Re: About Shopping Complaint 2017/3/27 22:10
You will probably have to go there and speak with a supervisor.
by PsyGuy rate this post as useful

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