Refunds can only be done at the JR station within the card valid area of Kitaca.
For information on refunds, please click here. (Use Google translate)
http://www.jrhokkaido.co.jp/faq/qa0086.htmlHere is the list of stations that can be refunded.
https://i.imgur.com/3yFiuPK.pngticket office/counter : みどりの窓口 midori no madoguchi
refund : 払い戻し/払戻 harai modoshi
station name : 駅名 eki mei
Sapporo : 札幌
west exit : 西口 nishi guchi
east exit : 東口 higashi guchi
fare adjustment counter(= ticket gate) : 精算窓口 seisan madoguchi
However, if you have plans to come to Japan again within 10 years, you do not need to refund.
The expiration date of the card is "10 years" from the date of last use. (NOT 10 months)
Also, Kitaca can be used in the same way in Tokyo.
You can use Suica and PASMO cards trains and buses, and you can charge.
Of course, it can be used as e-money such as shopping(conveni and more), eating and drinking.
http://www.jreast.co.jp/e/pass/suica.htmlhttps://www.pasmo.co.jp/en/use/It is not only possible to return the card and reissue it by lost and damaged at other IC card area.
(Did not you use these cards in your past Japan travel?)