The Gotemba Premium Outlets are located on the outskirts of Gotemba City not far from Hakone. A free shuttle bus operates every 20 minutes between the mall and JR Gotemba Station, stopping at the Tomei-Gotemba IC (interchange or expressway exit) along the way.
Odakyu Hakone Highway Bus operates two buses per hour from Hakone to Gotemba Station (bus lines V and W), from where you can catch the free shuttle bus to the outlets. Major stops in Hakone include Togendai at the shores of Lake Ashi (30 minutes, 200 yen to Gotemba) and Sengoku (20 minutes 800 yen to Gotemba). Buses are bound for Shinjuku and covered by the Hakone Free Pass between Hakone and Gotemba.
When coming from Hakone-Yumoto, take a Togendai bound Hakone Tozan Bus on line T to Sengoku (20 minutes, 200 yen, covered by the Hakone Free Pass), where you can transfer to the Odakyu Hakone Highway Bus (see above).
Alternatively, Hakone Tozan Bus operates almost hourly, direct buses between Yunessun, Gora Station and the Gotemba Premium Outlets (bus lines S, L and M, 45 minutes, 960 yen, covered by the Hakone Free Pass).
From Tokyo by tour bus
JR Bus Kanto operates direct buses ("Gotemba Premium Outlet Liner") from Tokyo Station (Yaesu South Exit) and Shinjuku Station (New South Exit) to the Gotemba Premium Outlets. Buses leave once per day (twice per day on weekends and holidays) from each station in the morning and return to Tokyo in the afternoon. The one way trip takes about 90 minutes and cost 1600 yen. A round trip ticket costs 2800 yen and includes a coupon book and special gift.
Alternatively, Odakyu Hakone Highway Bus operates the "Gotemba Premium Outlets Shopping Tour Bus" from Shinjuku Station's West Exit to the Gotemba Premium Outlets. It takes about 100 minutes, costs 2800 yen (round trip) and includes a coupon book and special gift. There is one bus per day in each direction and reservations must be made at least one day in advance.
From Tokyo by highway bus
Odakyu Hakone Highway Bus operates numerous highway buses from Shinjuku Station to Hakone, which stop at the Tomei-Gotemba IC along the way (100 minutes, 1540 yen one way, 850 yen for Hakone Free Pass holders, 2-3 buses/hour). Many other highway buses along the Tomei Expressway between Tokyo, Shizuoka and Nagoya also stop at the Tomei-Gotemba Interchange (no discount for Hakone Free Pass holders). From the interchange, take the free shuttle bus to the outlets.
From Tokyo by train
The fastest method is to take the Asagiri Limited Express from Odakyu Shinjuku Station to Gotemba Station and transfer to the free shuttle bus to the outlets. The trip takes around 100 minutes and costs about 2500 yen. Since this train partly travels over non-JR railway tracks, Japan Rail Pass holders must pay a supplement fee when using this train.
Alternatively, from Tokyo or Shinjuku Station take a train on the JR Tokaido Line or JR Shonan Shinjuku Line respectively to Kozu Station and transfer to the JR Gotenba Line to Gotemba Station (about 150 minutes, 1890 yen, fully covered by the Japan Rail Pass). From there take the free shuttle bus to the outlets.
The cheapest method is to take the Odakyu Main Line from Shinjuku Station to Shin-Matsuda Station, walk to nearby JR Matsuda Station, and take the JR Gotemba Line to Gotemba Station (1230 yen, about 2 hours one way). From Gotemba Station use the free shuttle bus to the outlets.
How to get to and around Hakone