Running at speeds of up to 320 km/h, the shinkansen is known for punctuality (most trains depart on time to the second), comfort (relatively silent cars with spacious, always forward facing seats), safety (no fatal accidents in its history) and efficiency. Thanks to the Japan Rail Pass, the shinkansen can also be a very cost effective means of travel.
Most shinkansen trains in Japan offer seats in two classes, which are typically found it separate cars:
Most shinkansen trains offer both non-reserved seats (自由席, jiyūseki) and reserved seats (指定席, shiteiseki) in separate cars. Only the Hayabusa, Hayate and Komachi trains along the Tohoku Shinkansen are fully reserved and carry no non-reserved seating. All seats in Green Cars are reserved. Bilingual signs indicate whether a shinkansen car carries reserved or non-reserved seats.
A passenger typically receives two pieces of tickets (a base fare ticket and a supplement ticket), although in some situations the two tickets are combined into a single ticket. If multiple trains are involved, there can be more than two tickets (one supplement ticket for each train).
Similar to the nationwide Japan Rail Pass, there are a few regional passes that also cover the shinkansen trains and allow for free seat reservations:
Small discounts are available for set ticket (回数券, kaisūken) and round trip tickets (往復割引, ōfukuwaribiki) that are available for selected sections. Other tickets provide a discount when purchased in advance (早得, hayatoku). Discount ticket shops around major stations also sell shinkansen tickets at small discounts.
Seat Reservations
Seat reservations allow you to secure a seat and travel with peace of mind. They can be made for all shinkansen trains, but are not mandatory on the trains that also carry non-reserved seating. Only the Hayabusa, Hayate and Komachi trains along the Tohoku Shinkansen require seat reservations.
When and where can I make seat reservations?
Seat reservations can be made from one month before travel date (from 10:00am) until shortly before departure time. They can be made in various ways:
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At a ticket counter
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Seat reservations can be made in person at ticket offices of all major JR stations across Japan. Any shinkansen can be reserved from any JR ticket office in Japan.
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At a vending machine
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A few types of vending machines with bilingual menus (Japanese and English) allow travelers to make seat reservations on shinkansen trains. Japan Rail Pass holders cannot use vending machines to make seat reservations.
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What information is needed to make a seat reservation?
In order to purchase a shinkansen ticket, the following information is needed:
- Number of travelers
- Date of travel
- Departure Station
- Destination Station
- Ordinary or green car
- Reserved or non-reserved seat
For a seat reservation, the following additional information is required:
- Train name (e.g. Hikari) and train number or departure time
- Preference of smoking or non-smoking seat, if available
If you do not speak Japanese, it is recommended that you write the data on a piece of paper and present it to the salesperson in order to make the purchasing process smoother. Salespersons are generally familiar with the English vocabulary needed for the purchase of train tickets and seat reservations, but many have limited English conversation skills.
How can I pay?
Cash and credit cards can be used at ticket counters and vending machines that sell shinkansen tickets. At some ticket counters, you should indicate at the beginning of your order that you will be paying by credit card. Japan Rail Pass holders can make seat reservations for free.
Are seat reservations recommended?
On many trains reserved seats do not get booked out, but on some they do. On particularly busy travel days (e.g. peak travel days during Golden Week, Obon and the New Year holidays), trains can get booked out several days in advance, but on most other days trains rarely get booked out more than a few hours in advance, if at all.
For peace of mind seat reservations are always recommended, especially when traveling in groups and preferring to sit together. On a few shinkansen trains along the Tohoku Shinkansen (Hayabusa, Hayate and Komachi) seat reservations are mandatory.
The green symbol with the seat indicates a ticket counter ("midori no madoguchi")
How to use the shinkansen?
After purchasing your ticket (see above), proceed as follows:
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1) Pass through the regular ticket gate
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At many stations, shinkansen passengers have to pass through two sets of automatic ticket gates: regular ticket gates and shinkansen ticket gates. At the regular ticket gates, insert only your base fare ticket into the ticket slot, pass the gate and retrieve your ticket at the other end. Japan Rail Pass holders cannot use the automatic gates, but have to show their pass to the staff at the manned gate.
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2) Make your way to the shinkansen platforms
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Follow the bilingual signs to the shinkansen platforms. Depending on the station, the shinkansen platforms are sometimes placed parallel to and close to the regular train platforms, but often they are located in a separate part or on a different level of the station complex.
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3) Pass the shinkansen ticket gates
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A second set of gates divides shinkansen platforms from the regular train platforms, although at some stations there are also direct gates to the shinkansen platforms that allow passengers to skip the regular gates. This time, insert not only your base fare ticket but also your supplement ticket together into the ticket slot at the same time and retrieve them on the other side of the gate. Japan Rail Pass holders again use the manned gate, instead.
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4) Access your platform
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Displays of upcoming departures will indicate from which platform your train will depart, while signs clearly indicate the way to each platform. Virtually all shinkansen platforms are equipped with escalators and elevators.
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5) Find your car
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Displays on the platform indicate upcoming departures. Other displays and/or signs mark the location of doors, indicating car numbers and whether the car is reserved, non-reserved or green. Some busy stations have two lanes painted on the platform in front of each door location: one for the upcoming departure and one for the departure afterwards. Passengers line up accordingly, especially in case of non-reserved cars to secure seats.
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6) Find your seat
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Seats are numbered and lettered in the same style as on airplanes. Try not to block the aisle when storing your luggage and taking your seat to allow for quick boarding.
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Your seat
Ordinary seats typically come in rows of 3x2 seats, although on some trains they are arranged in rows of 2x2 seats (and in rare cases in rows of 3x3 seats). Seats can be reclined and have tables, pockets for magazines and open overhead shelves. They provide considerably more foot space than economy seats on airplanes. Some newer train sets have electrical outlets installed along the walls.
Green cars always come with rows of 2x2 seats and have seats that are more spacious than ordinary seats. The seats are often equipped with a foot rest, reading light, electrical outlets (for aisle and window seats) and a seat warmer, although the exact facilities depend on the train set.
All seats on shinkansen trains can be turned by 180 degrees, allowing travelers to always face forward. The seats are turned by the staff at the terminal stations, but can also be turned by passengers, for example, to create a group of four or six seats facing each other.
Amenities & Services
Signs and announcements inside the trains are multilingual (Japanese and English on all shinkansen lines; plus Korean and Chinese on selected lines) and inform about upcoming stations.
Most shinkansen trains are served by small food carts with a selection of snacks, drinks and boxed meals (bento) which periodically pass along the aisle. Some trains also have vending machines with drinks and pay phones. Wireless internet is available on the newest train sets between Tokyo and Shin-Osaka, however, a subscription or 1-day pass has to be purchased before boarding the train.
All shinkansen are equipped with multiple toilets, which are sometimes separated by gender. The toilets are Western style except on some older train sets. Newer train sets are also equipped with spacious toilets for wheel chair users. Outside the toilets are wash corners with sinks and large mirrors.
Accessible toilet and wash corner on a modern train set
Smoking
Smoking is not allowed on most shinkansen trains. Prominent exception is the Tokaido/Sanyo Shinkansen on which some last smoking cars survive on older train sets. On newer train sets along the Tokaido/Sanyo Shinkansen, smoking is allowed only in small cabins with good ventilation that keep the trains free of smoke. On all other shinkansen lines, smoking is not possible.
Luggage
Shinkansen trains are equipped with relatively spacious overhead shelves (smaller on certain train sets) which can store small and medium sized bags and suitcases. Additionally, there is usually space for two or three large suitcases behind the last row of seats in each car. On many shinkansen trains the leg room is large enough to place a suitcase in front of you, although this may not be the most comfortable solution.
According to the rules book, each traveler is allowed to bring up to two pieces of luggage onto a train (not including small bags), with each piece not weighting more than 30 kilograms and not measuring more than 250 centimeters when adding up width, height and depth. However, even when brining less than this upper limit, we recommend travelers with a lot of luggage to consider using a delivery service to make the trip more comfortable for themselves and the passengers around them.
Space for luggage behind the last row of seats
Shinkansen Manners
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Don't block the aisle with luggage.
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When having a conversation, keep your voice down.
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Recline your seat with consideration for the person behind you. Return the seat to its original position before exiting the train.
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Set your mobile phone to silent mode. Don't talk on your phone except in the deck areas between cars.
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Line up on the platform before boarding.
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Future of the Shinkansen
