I would like if somebody can help me regarding this issue:
After traveling through Japan for one month, I have booked a flight with Scoot Airlines to return to Thailand on December 2nd.
My flight was departing from Narita airport at 9.35 a.m, so I woke up at 5 a.m to be able to take express train leaving from Kinshicho station at 6.18 a.m and arriving to Narita's terminal 2 at 7.31 a.m, exactly two hours before flight departure, as suggested by the airline.
Everything was going as planned, until just 30 minutes before getting to the airport, a person has decided to jumped to the railways.
I don't blame on this guy. I feel sorry about his radical decision, but unfortunately train has been delayed for two hours and I couldn't make it.
While I was on the train, one passenger allowed me to use her phone, so I have called the airline, and assistance advised me to get to the airport, and try to solve it there.
When I went to Scoot airlines counter, and I told them what has happened, they said I will probably need to pay an extra to be rebooked for next day flight, but I needed to make this calling the company.
When I have called the company, they said that I was not able to rebook, and that I have lost my ticket.
So, finally I needed to book in another airline that also made me pay extra, as Scoot airlines allows you to take 10 kgs. carry on, and Air Asia just 7 kgs.
10.000 yenes, apart from the 30.300 for new ticket.
In total I needed to pay more than 40.000 yenes, excluding my time, food and phone expenses.
Really bad luck.
I got Jr's report about accident, thinking on asking my credit card for some kind of compensation, but I have called card, and they said they could not help me.
Anyone could advise me how can I manage with this situation?
I'm already in Thailand, and that money I needed to use for new ticket and carryon fee, now is missing and is complicating my plans.
Is there any insurance that I can claim to train company when is delayed for two hours? Or maybe this guy that jumped to railway,insurance ?
I would appreciate any kind of advise.