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Injured companion no idea what to do 2018/5/2 10:59
My mother has fallen over and badly bruised her ankle, she can walk on it and move her toes, we only have 4 nights left in Tokyo before we fly home to England. I was hoping that someone could shed some light on the cost of an x ray and treatment for such a case? We have insurance but do all Japanese clinics/hospitals accept travel insurance? Or can anyone recommend a place in the shinjuku area which we could go to and have it checked out? I'd be very grateful for any help. Thank you
by Joey (guest)  

Re: Injured companion no idea what to do 2018/5/2 11:28
Sorry to hear of what happened.

Travel insurance works like: you go and get the treatment, pay for it, and then you file for a refund once you return to your country. So you'd need to pay at the clinic in Japan.

I just checked the US Embassy's (English language) clinic info in Tokyo, and this one came up:
https://jp.usembassy.gov/u-s-citizen-services/doctors/tokyo-doctors/#o...

This is their Japanese website.
http://ando.shinjuku-seikei.com/

You can call to ask about insurance and cost. And if you can go, go today, as May 3 - 6 will be a long weekend, many clinics (including this one) will be closed. Best wishes.
by AK rate this post as useful

Re: Injured companion no idea what to do 2018/5/2 11:30
Or maybe Tokyo Medical University Hospital on this page:

https://expatsguide.jp/tag/orthopedics/
by AK rate this post as useful

Re: Injured companion no idea what to do 2018/5/2 11:39
Just checked my old receipt for a clinic visit where I had my foot x-rayed and got some pain-relief plasters, and without insurance (I have a local insurance) it would have been something like 10,000 yen.
by AK rate this post as useful

Re: Injured companion no idea what to do 2018/5/2 14:06
Call now, 外科(geka = surgery) is so.
https://goo.gl/h1ByG9
These hospitals accept English,
but I don't know about the payment and insurance.
by Sayla (guest) rate this post as useful

Re: Injured companion no idea what to do 2018/5/2 14:11
All your answers have been very helpful, thank you all so much! We are going to get a taxi to the clinic soon and hope that we can cover the cost

The swelling has gone down (after resting it elevated since 7pm last night) and her ankle has yellow and blue bruising which is helping us believe it might be just a (really) bad sprain, but obviously we're still getting a professional diagnosis.

Again, thank you!

Joey
by Joey (guest) rate this post as useful

Re: Injured companion no idea what to do 2018/5/2 18:53
I would telephone your travel insurance provider. They will give you the best advice/information. They may even have a recommendation of where to go.

Hope your mum has just had a sprain and is back on her feet again soon.
by Winter Visitor rate this post as useful

Re: Injured companion no idea what to do 2018/5/2 19:51
Right so we went to the clinic and it's worse than we thought. Turns out she has a double fracture (very rare).

They did an x-ray and gave us a copy, gave us a soft cast as we fly home on the 6th, some anti inflammatory plasters and painkillers and it all came to 36,300 yen which works out at about £250.

The insurance we have requires us to pay for the bill then we claim it back when we return home.

So I'm afraid she has to stay in bed till then, not a very happy ending but my mum is a tough nut and she's handling it all really well, she wanted to thank everyone who cam forward with suggestions!

Thanks

Joey
by Joey (guest) rate this post as useful

Re: Injured companion no idea what to do 2018/5/2 20:58
Joey,

Sorry to hear of your mom's situation, but good you could get her to a clinic and get proper diagnosis and treatment.
For her travel comfort, you could possibly rent a wheelchair to see around town? Maybe not for tomorrow (forecast of rain), but just an idea, if she feels like. Take care, and hugs to your mother.
by AK rate this post as useful

Re: Injured companion no idea what to do 2018/5/3 01:06
Sorry to hear about your Mothers disadventure.
Try to get in touch with your airline so she gets a wheelchair at both airports and also a seat with extra space for her injured leg.

Safe trip back!
by LikeBike (guest) rate this post as useful

Re: Injured companion no idea what to do 2018/5/3 13:24
Joey,

I'm sure people around you have already given advise, but if you're staying at a hotel, you should definitely inform them about your situation. Their job is to look after their guests, and if they understand the situation, it would be easier for your mum to order things to be brought to her room while you're out touring or dining.

When a companion became ill while traveling here in Japan, we had meals and ice brought over to our room when the hotel was usually not supposed to. When dining out, you can also ask for "mochikaeri (take home)" of your leftovers or anything they're offering. Some restaurants do not allow it, but many do depending on the dish.

I hope you can enjoy the rest of your stay in our country. God speed her recovery.
by Uco rate this post as useful

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