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Although i mentioned it on my last years trip report, i post it again here as an experience regarding lost stuff.
Last year we took a day trip from Osaka to Fukui dinosaur museum.
Our first train ride using the Thunderbird it was somewhat unusual - due the bad whether the train ride from Osaka to Fukui took about 3-4 hours instead of 2. During that time my mother took some photos, slept little bit and probably during that period the phone slipped between the seat cushions (i am not 100% sure, but that was the most realistic cause). Mother discovered, that her phone is missing, when we were already on the local train bound to Katsuyama.
Well, our visit to museum was somewhat nervous, mainly due the fact that while the phone was old and cheap Samsung it still had a lot of trip photos.
When we arrived back to Fukui i immediatelly rushed to JR office to make a case about the lost phone. I provided the train number, carriage and seat number. JR employee was very helpful; although her english was basic we managed to fill the document using italian style speech (talking with hands :-) ) and some Tamagochi size electronic translation device. I wrote down my hotel address in Osaka, my departure date, said thank you and hoped for the best. In the evening mother wrote to her diary - "dear phone, please come back!"
About 2 days later early morning around 6:00 i heard a hotel room phone ringing. I answered the call, heard some japanese not very understandable mumbling and hanged up the phone :-). About 10 minutes later the phone was ringing again. This time i heard something like "lost phone, lost phone".
I rushed to the receiption area. Hotel employee explained, that (probably) JR has found a phone, it is in Kanazawa, do i agree that they ship it to my hotel in Osaka, price would be about 2000 yen. I said - yes, that is OK, paid 2000 yen in cash in advance, no receipt (was worried little bit whether the shipping price is "inflated" or not). 2 days later the phone arrived, shipping was only about 800 yen, got receipt and rest of the money back.
Mother was HAPPY, rest of the trip in Japan was in high mood.
I also wrote a thank you e-mail to JR West and praised the JR West and JR Fukui team.
So the morale regarding lost stuff is to be CALM and act FAST and be prepared, that the officials might not send the lost stuff back to abroad. Also, as usual, keep your important stuff near the body (documents, wallet etc).
BR,
Lauri
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