Japan Post package delayed almost 6 months

Hi.
I bought two guitars from Japan in november 2021. They were sent as parcel post by sea/boat.

According to the tracking numbers one package left Kawasaki Higashi outward office of exchange 10. november and the other 11. november. After that there is no further update. I have not recieved any of them and the postal service in my country do not have any further information.

It is now almost six months since they left the post office i Japan. Normal delivery time is 2-3 months according to JP.

Should I assume they are lost/stolen or could it be that because of the pandemic seamail is taking an extremely long time because of fewer ships leaving Japan?

I live in Norway.

Appreciate your thoughts.
Thanks.

Sea or surface mail from Japan to Australia is taken 2 months currently. Last package I received was sent mid Jan, arrived mid Mar. Japan to Norway is a load more travel distance and/or logistics involved. And I'd expect double to triple the shipping time/s.

Not much you can do without good track other than wait it out.

Have you tried asking Japan Post's English phone line?
https://www.post.japanpost.jp/int/question/tel_en.html

The englsh phone line does (for some reason) not take calls from outside Japan. I have tried.
But thanks for the input. 👍

We sent a parcel from Japan to our home last summer (also europe). It arrived in the beginning of March (sent at the end of June). With the current lockdowns in China and the fact that a lot of parcels actually used trains from Russia I believe it will take quite a while till those arrive. We also had 0 updates between the 30. of June and the moment it arrived at the border at the end of february

According to the tracking numbers one package left Kawasaki Higashi outward office of exchange
You have to be very careful (and pedantic) on this one. Does it even say if it has been processed for export?
You may not know that surface mail was suspended for many countries for long periods of the last couple of years and no (none/zero/nada) was going surface and full price air freight was the only way to send parcels. That might be one reason things are stuck. It is a topic that was around a bit last year - packages being stuck for months.
According to the current advice for Norway, delays of three months are to be expected (on top of delivery times), but that surface parcels are being shipped (which is positive).
https://www.post.japanpost.jp/int/information/overview_en.html
If you believe it is lost/undelivered, then you could make a claim or inquiry against the parcel insurance.
https://www.post.japanpost.jp/int/information/important_en.html#import...

History information
State occurrence date
（In local time if occurred overseas） Shipping track record Details Office Prefecture / Country
ZIP code（Postal code number）
09/30/2021 19:33 Posting/Collection OMORI TOKYO
143-8799
10/01/2021 14:18 Arrival at outward office of exchange KAWASAKIHIGASHI KANAGAWA
219-8799
10/01/2021 15:23 Dispatch from outward office of exchange KAWASAKIHIGASHI KANAGAWA
219-8799

Office contact information
Case class Office Phone number
Acceptance OMORI 0570-943-347
________

4th of May and still no updates too on the tracking number i received from send who used Japan Post surface mail delivery option !

Sorry to hear that, Alex. Seems like we have the same problem. I hope we both get our packages eventually. 👍

@Ultralyd , cheers ! Actually the box arrieved last week in Romanian's customs !


=================================
Shipping country: Japan
Date of arrival in the country: 12.05.2022
Status: Processing
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Detailed report:

Date
(DD.MM.YYY) Hour
(HH:MM) Item status
12.05.2022 12:29 Arrived in Romania - BSI Bucuresti
13.05.2022 11:18 Received from the sender - BSI Bucuresti
13.05.2022 11:38 Processing - BSI Bucuresti

Congrats @Alex 👍👍
Maybe it’s still hope for my packages.

Quick update. Thanks to everyone who commented.

Tracking for both packages have now been updated. Packages have now been registered by Norwegian customs. Took 7 months.

Sent from Japan November 11. 2021.
Arrived in Norway June 9. 2022.