n-e-s-t counter at KIX

We need to collect our WIFI router at this counter

On the site it says that this counter will send luggage to Osaka: fair enough

BUT is it ONLY to Osaka?

Can we send luggage on to Kanazawa from n.e.s.t. when we are there?

It does not seem possible.

https://www.howto-osaka.com/en/wp/wp-content/uploads/2023/11/nest_en.p...
"Baggage delivery is only for the hotel (sic) located in Osaka city"

Thanks @Mellye: it is as I thought.

The only other option now is to go the 4th Floor and do it all there at the JAL counter.

Somewhat inconvenient.

Alternately thinking we may suffer the whole "taking our luggage with us" to our hotel in Kyoto and collecting the Wifi routers there, and sending luggage from there .
My sensibility prevents me from swearing at this point....lol....

Thinking........HMMMMM....

The 4th floor is the collection point. For sending your luggage, it's on the 1st floor.

https://www.kuronekoyamato.co.jp/ytc/en/send/services/airport/kansai_s...
https://www.jalabc.com/en/airport_counter/kansai-airport.html

OH!!! WOW!!!!

Thank you @Mellye!!

OK so we shall send luggage from 1st floor and collect at n.e.s.t

Thank you so much

Happy I could be of help :) Have a nice trip!

However @Mellye: the JAL counter on 1st Floor closed on September 30

Looks like we can use the ABC one though, so all good. Thank you

OOPS now I understand that JAL ABC counter are one and the same: 4th floor it is...SOB

Where did you see that the JAL ABC counter at Kansai airport 1F (for shipping luggage) has closed?
I only see "Reduced business hours" in their notice from end of August.

It was on the Japan wireless information for collection of wifi router at KIX: the only option was n.e.s.t

I've emailed them and asked for clarification.

They are different companies. It seems pretty normal to me that they don't display the opening hours of a shop they are not affiliated with.

When we looked at renting it it originally it had collection at JAL ABC at 1st floor
When we actually booked it it had the info that the JAL ABC counter on 1st floor was closing on September 30 so options were either n.e.s.t or JAL ABC 4th floor: we chose n.e.s.t

As I said Ive emailed them for clarification: agree, all the info on KIX and JAL sites has the 1st floor counter open
It may be that Japan Wireless have just decided to stop using it and not worded it very well????

I receive this reply to my email to Japan Wireless

""Dear Customer,

Yes, the Kansai Airport JAL ABC counter closed end of September,
hence, it is no longer available to receive our WiFi rental set.
We're afraid that we do not have other service information for the JAL ABC counter.
Would you kindly contact them directly?""""

So that finalises that: although my understanding is that the JAP ABC counter on the 4th floor Departures is still open: not convenient for us

@ Mellye

OK: have the definitive state of affairs: it's taken a while, and involves a little bit of being " lost in translation", and that is not meant to be in any way derogatory.

SO

I have this from KIX airport email response:

""JALABC is definitely still in business.
It was stated on the website that sales of SIM cards and other products sold at this store ended at the end of September.

There are no plans to close Baggage delivery from airport at this time"""

So Upshot is: for those arriving at KIX

1. Baggage delivery from KIX airport can happen at JAL ABC counter on 1st Floor arrivals

2. Japan Wireless wifi router collection can now happen at either n.e.s.t at Nankai on 2nd Floor of Train Station
OR
3. at JAL ABC on 4th Floor of Departures IF not needing to use train station.

Not sure if this helps, but it is a clear as I can make it after what I have been negotiating recently around this thread

Guessing now our arrival plans are:
1. Clear formalities and appear in Arrivals on 1st floor
2. send luggage on from JAL ABC counter on 1st Floor
3. Go up to 2nd floor and across to Station area
4. find n.e.s.t counter near Nankai (I've seen the pics: should be able to find it fine) and collect wifi router
5. move over to JR West counter(they are not far from each other) and exchange One Way Haruka vouchers and go to Kyoto on a beautifully comfortable train
6. revel in being in Japan, again, and be grateful we are able to yet again enjoy this beautiful country.
QED

Thanks for the update!
After reading the reply you got from Japan Wireless, I understand how you came to believe the JAL ABC 1st floor counter was closed. That's a very unfortunate wording that they used.