I am the third of the 3 students who studied together (with ジョンリー and Robert) in the situation above. I studied at Alpha for around 5 or 6 months in 2006, starting at beginner level, ahead of moving to Tokyo.
Two short years later, and I now live in Japan - where among other thing I do a lot of public speaking... in Japanese. I was ranked number 1 in speaking and presentation in the Tokyo school I attended, and was placed 2nd in the Tokyo Shabereon Public Speaking Contest for foreign students in Japanese last year (2008). In addition, I am occasionally invited to give guest lectures at Universities about my experiences learning the Japanese language, and the best ways to approach language education as a student.
While I've put in a lot of effort to get to this point, one of the most important factors in my Japanese education has been tutoring from teachers who really brought the language to life, made the experience lively and fun, and who put their hearts into pushing me forward, and helping me realise my full potential, every step of the way.
Alpha in London was such a school, and - as the very first language school I ever set foot inside - I am very grateful for the experience. I started studying Japanese, having never seriously undertaken learning a foreign language, and as such had no idea how good I could really become, or how far I was going to be able to go with it. I saw a new unfamiliar language as a huge unfriendly mountain that would take years to properly surmount.
Alpha's teachers understood this, and from day one they held our hands as we took our first steps into the big wide world of Japanese. Lessons were adapted to our individual interests, and always put particular focus on the areas where we needed a bit more attention. Within just a few weeks, I was able to strike up a (simple!) conversation in Japanese with a Japanese girl on a bus, and maintain it without having to switch back into English at any point.
At one point I casually mentioned to a teacher that I was interested in doing some extra kanji self-study on my own time. The next time I came to class, he had photocopied about 20 pages of a kanji book for me, with recommendations as to how best to tackle them!
It was this level of true dedication and encouragement from the staff that pushed me beyond my fears and trepidation about my limits, and gave me the confidence to get out there speaking Japanese from day 1 of arriving in Japan.
Even after I moved over there, the school and my former teachers kept in touch. They would always make time to meet up with me when they were passing through Tokyo, in a social context, and give me further assessment and encouragement on my progress.
I don't want to pile-on in the ジョンリー discussion, but to be honest everything was pretty much exactly as Robert said. It's silly to say the school were trying to get rid of him - they showed nothing but patience in the face of his often abrasive attitude.
The main problem was, unless you're doing private lessons, you have to pull up your socks and keep pace with everyone, or you're ruining the experience for other people. The school clearly faced a bit of a dilemma with him, because he wasn't just making it difficult for himself, he was starting to become an obstacle to the progress of the two of us. Language education is as much about your fellow students as it is about the teachers, and the school can only give you so much leeway before it becomes counter-productive to everyone.
I don't wish any ill on the guy, and I hope he found a language school that was a better match for him - but I'd like to reiterate what Rob said, and insist that it's very unfair to chalk this particular case up as a failure of the language school. If you're not going to meet your half of the bargain, and actually put in the effort, it's not going to be a smooth experience.
I'd highly recommend Alpha to anyone who is starting their out down the road of learning Japanese. Studying there was a wonderful experience and an integral part of my journey to the success I've achieved with mastering the language today.
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